Refund & Cancellation Policy

Last Updated: July 9, 2026

This Refund & Cancellation Policy explains how cancellations and refunds are handled for the ParcelApps suite of products, including ParcelPOS, TrackFee, TrackNew, and TrackFina, operated by Parcel Apps Private Limited ("ParcelApps", "we", "our", or "us"). This policy forms part of, and should be read together with, our Terms of Service.

1. Subscription Plans and Billing

  • Our services are offered on a subscription basis, billed monthly or annually in advance.
  • All fees are quoted and charged in Indian Rupees (INR) unless otherwise specified.
  • We accept payment via credit card, debit card, UPI, net banking, and bank transfer through our authorised payment gateway partners.

2. Cancellation Policy

  • You may cancel your subscription at any time from your account settings or by contacting us at billing@parcelapps.in.
  • Cancellation stops future renewals. Your subscription remains active until the end of the current billing period, after which it will not renew.
  • We do not charge any cancellation fee.

3. Refund Eligibility

Annual Subscriptions

  • Annual subscriptions may be eligible for a pro-rata refund of the unused period if a cancellation and refund request is made within 30 days of the initial purchase or renewal.
  • After 30 days, annual subscriptions are non-refundable for the remainder of the term.

Monthly Subscriptions

  • Monthly subscription fees are non-refundable once the billing period has begun.
  • Cancelling a monthly plan stops future charges but does not refund the current month.

Free Trials

  • Where a free trial is offered, you will not be charged during the trial period.
  • Unless cancelled before the trial ends, the subscription automatically converts to a paid plan and standard billing applies.

4. Non-Refundable Charges

The following are non-refundable except where required by law:

  • One-time setup, onboarding, implementation, or training fees.
  • Usage-based charges, transaction fees, and add-ons that have already been consumed.
  • Charges levied by third parties (for example, payment gateway or SMS charges) that have already been incurred.

5. How to Request a Refund

To request a refund, email billing@parcelapps.in from your registered email address with the following details:

  • Your account or business name
  • The invoice or transaction reference number
  • The reason for the refund request

We may contact you for additional information to verify the request.

6. Refund Processing

  • Approved refunds are processed to the original payment method used at the time of purchase.
  • Refunds are typically initiated within 5–7 business days of approval. The time for the amount to reflect in your account depends on your bank or payment provider and is beyond our control.
  • You will receive a confirmation once the refund has been initiated.

7. Chargebacks

If you believe a charge is incorrect, please contact us first at billing@parcelapps.in so we can resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your account pending resolution.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date and will apply to purchases made after the change.

Contact Us

For questions about cancellations or refunds, please contact us:

Parcel Apps Private Limited

Email: billing@parcelapps.in

Phone: +91 9731 519 519

Address: 3/327, Kamaraj Nagar, Kasinayakkanpatti, Periyakunichi, Vellore, Tirupathur, Tamil Nadu - 635602, India